Monica V

·         Tutored ESL (English as a Second Language) to over 120 students through Phonics, Reading, Math, Social Studies, and Science

·         Taught over 340 classes

·         Earned 110 out 110 five apple "Excellent" ratings from parents

·         Reliable- zero tardees or absences throughout entire duration of hire

·         Taught over 530 classes

·         Received an average five- star rating from parents with over 100 ratings

Serve as first point of contact for customers with maintenance, repair and operation needs for their organization. Foster relationships and strengthen customer loyalty. Understand and determine full scope of individual client's business needs. Evaluate inventory and most efficient/ cost effective delivery option. Strategically identify solutions.

·         Participated in 2013 iPAD application rollout initiative

·         Critiqued and provided feedback to new conversational guidelines

·         Selected to test out and provide feedback for new website functions, implemented in 2013

Led a team of twelve. Managed the selection and onboarding process for internal and external talent with leadership potential. Applied disciplinary action to hourly team members based on policy and procedure. Investigate complex internal theft cases, conduct internal interviews, and recover losses through civil restitution. Conducted field store visits in order to identify shortage issues, training gaps and constructed project plans to address needs. Facilitated and hosted classroom training for executive and hourly assets protection teams. Assessed and developed team members, ensuring career growth. Investigated and partnered with law enforcement to resolve organized retail internal and external theft and fraud cases including: merchandise theft, fencing, e-fencing, ticket fraud, pharmacy and return fraud.

·         Staffed, trained, and built an ongoing talent bench for the Investigation Specialist position

·         Investigated and resolved 22 internal theft and fraud cases in FY 2011, 38% of team's overall results

·         Presented Organized Retail Crime cases for prosecution, case value exceeding $23,000 in 2011

·         Established solid field/ HQ partnerships resulting in increased credibility as a training organization

·         Advised senior leadership on key business moves and promotions of talent

Responsible for conducting investigations, analyzing business risks, and coordinating communication for more than 170 Target stores in multiple states.

·         Identified, investigated and resolved 86 cases for $49,482 in case value

·         Collaborated with HQ partners to revise POS Exceptions for the company, reducing workload by 50%

·         Designed a virtual training video for the region (400 stores)

·         Captained yearly law enforcement Open Houses, over 100 law enforcement visitors attended

Collaborated with store manager to ensure efficiency across all processes and procedures and provided direction to 60 team members delivering exceptional customer service. Core responsibilities included loss prevention, operational shortage, staff scheduling, and community engagement. Resolved internal theft incidents and key point of liaison for local and government agencies for Organized Retail Crime cases. Maintained security of the building including key controls and burglary prevention. Conducted internal employee theft interview, implemented restitution recovery plans. Increased operational efficiency to drive sales and minimize shrink.

·         Interviewed 3 employees with reported domestic violence concerns and created action plans to ensure safety during work hours- zero incidents occurred.

·         District Shortage Indicators Captain, 2008: helped lowest scoring stores in district to identify root causes of red shortage stores, then partners with executive to create and execute action plans.

·         Dual District Recruiting Captain: conducted recruiting presentations to MBA students

·         Designed and led a mentorship program to improve team member morale/ retention rates