Kira Wang

•  Assisted in revising annual performance appraisal project for executive and employee.

•  Implemented quarter and annual performance appraisal process for 150+ employees through HRIS 

•  Coordinated with financial、risk control and operational departments to evaluate annual performance of 28 executives

•  Evaluated the implemented performance appraisal system based on input of HR and department managers; proposed new possible improvements regarding the performance appraisal system based on the evaluation 

•  Implemented the performance review meeting process for 100+ employees 

•  Supervised 6 subsidiaries regarding the annual performance appraisal for 12400+ employees

•  Managed personnel information for 100+ employees through HRIS

•  Analyzed HR metrics regarding recruitment effectiveness 

•  Analyzed the need for English skills improvement among HR staff and developed English improvement program targeting at 18 HR staff

• Analyzed the number and the scope of rewards and punishments during 2017 ; proposed a more diverse reward system based on the analysis.

•  Worked with the purchase department and developed vegetable-purchase flow chat to better instruct the process

•  Developed a vegetable-purchase training program utilizing lecture and hands-on methods to improve the proficiency of 10+ employees

•  Developed a customer satisfaction survey aligned with the strategy、mission and vision of the company

• Analyzed 120+ customer satisfaction survey results through analysis of correlation; proposed several practical implementations to improve customer satisfaction

•  Revised the confidentiality policy、meeting management policy and account management policy for the internet finance department. 

• Managed payroll for 400+ employees within Culinary Services through HRIS system

• Created employee handbook to address organization policies and procedures to help reduce involuntary turnover

• Led orientation trainings and safe compliances for 100+ new hires to ensure preparation for new positions

• Screened 95+ resumes for level 2 position and selected 25 applicants for interview. 

• Conducted 12 phone interviews and selected 5 qualified candidates to fill vacancies for temporary position

• Managed hiring process for 100+ new hires; processing hiring paperwork such as I9, background check etc

• Scheduled 400+ employees in HRIS system based on their positions, availabilities and expertise to meet the goals of 80% operation rate of two divisions

• Tracked employees’ absences in attendance database and administered corrective action based on employee records